Brand Dashboard
Closely analyze your brand’s digital performance over the last 12 hours, day, week, or month.
Interpret brand interactions in 8 different languages including 12 different Arabic dialects.
Determine your brand’s virality and how much of it is earned and owned.
Assign a net sentiment score to your brand and discover how much of your audience advocates your brand, and how many don’t.
Competitive Dashboard
Monitor your competition’s digital presence, and what sets them apart from your own.
Identify which content yields the highest engagement for your rivals and what drove customers to interact with it.
Know which topics are the most engaging and highly talked about among your audiences; from highest to lowest.
Assess the sentiment within their brand interactions and categorize them to positive, negative, or neutral.
Platform Comparative Dashboard
Break down your brand’s performance by platform, and see where it’s thriving the most.
Obtain platform-specific insights for Facebook, Instagram, YouTube, TikTok, Twitter, and LinkedIn.
Monitor your followership, engagement, interactions, and brand sentiment across each platform.
Posts Dashboard
Attain brand insights according to your hourly, daily, weekly, or monthly posts.
Create individual campaign groups to monitor each project’s multi-platform performance.
Edit, remove, or add posts within a campaign at any given time.
Sort your posts based on the highest reach, views, shares, comments, engagements, and overall interactions.
Intent Dashboard
Identify trending consumer intent through your brand interactions.
Classify customer intent into purchase, satisfied commentary, inquiry, complaint submission, or churn.
Operational Dashboard
Measure your online response and handling time for each customer inquiry or concern.
Optimize your community management efforts by identifying which inquiries were poorly handled, as well as why.
Discover what drove your customer’s inquiry, and which ones indicate a shortcoming on your end.
Categorize the beginning and conclusion of each consumer thread into positive, negative, or neutral.
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