Measure your online response and handling time for each customer inquiry or concern.
Optimize your community management efforts by identifying which inquiries were poorly handled, as well as why.
Discover what drove your customer’s inquiry, and which ones indicate a shortcoming on your end.
Categorize the beginning and conclusion of each consumer thread into positive, negative, or neutral.
Track and analyze social media sentiment through all kinds of engagements, reactions, and conversations across social media. Whether it’s for your brand, products and services, or even public figures, easily customize AIM Insights to your needs.